Last updated September 15, 2026
1. Scope
This website does not accept online orders or payments. Refunds, credits and cancellations relating to a general freight logistics engagement are handled under the accepted quote, written service agreement and applicable law.
2. Requesting a change or cancellation
Use the contact channel provided with your engagement and identify the relevant reference or invoice number, the requested change and the proposed effective date. Obtain confirmation before assuming a booking or service has been cancelled. Do not include full payment card information in correspondence.
3. Work and costs already incurred
The applicable agreement determines whether completed work, committed capacity, materials or third-party charges are payable following a change. No universal cancellation fee or non-refundable deposit is established by this website.
4. Refund and billing review
For a billing concern, identify the charge and explain the requested correction. Include relevant supporting documents. Eligibility, amount, payment method and timing of any refund or credit depend on the agreement and applicable law; this page does not promise an automatic refund or a fixed processing period.
5. Goods and shipment claims
Returning physical goods is separate from requesting a refund for a service. Agree return instructions before dispatch. For damaged, delayed or missing cargo, also review the Shipping & Delivery page and the claims process in your service documents.
6. Applicable rights
Nothing in this page removes rights or remedies that cannot be waived under applicable law. The parties’ written agreement governs commercial arrangements to the extent the law permits.
7. Contact 71 Inc
For questions about this policy, email or write to:
71 IncAttn: Website inquiries
12931 Sherman Road
North Hollywood, CA 91605
United States